Most organizations invest heavily in technology and see little improvement in employee productivity. The problem isn't the tools — it's the absence of a coherent experience strategy. AXD fixes the foundation.
Each offering is a discrete engagement with defined deliverables. They can be scoped individually or sequenced as part of a broader transformation program.
A structured diagnostic of the end-to-end digital employee experience — from device provisioning to service intake to day-to-day productivity tooling. Benchmarks current DEX maturity across people, process, technology, and data. Identifies friction points, service gaps, and productivity drains. Establishes a baseline for measuring improvement and builds the business case for investment.
Translates assessment findings into a sequenced, prioritized transformation roadmap spanning 12 to 24 months — aligning IT investment to business priorities. Defines the target-state digital workplace model, sequences initiatives by value, effort, and dependency, and provides a governance model to sustain momentum post-roadmap. The output is a plan the CIO can present to the board.
Designs the measurement framework that makes the digital workplace visible to leadership — moving beyond SLA compliance to experience-level metrics that reflect real employee impact. Defines XLAs alongside traditional SLAs, structures executive reporting for CIO and business stakeholders, and connects IT performance to workforce productivity outcomes.
Rebuilds the IT service catalog and employee intake experience from the ground up — user-first, self-service-optimized, and connected to automated fulfillment. Rationalizes catalog content, structure, and fulfillment workflows. Improves portal UX for non-technical employees. Reduces assisted-channel volume through better self-service design.
Identifies and quantifies the hidden productivity loss caused by broken IT processes, poor tooling, and fragmented employee experiences. Combines ticket data, sentiment signals, and stakeholder input to surface the top drivers of employee friction and downtime — and quantifies the cost of inaction in business terms.
Most clients start with a DEX Assessment or a Productivity Friction Analysis — a defined scope, a clear output, and immediate value.